Q. What does Clara Bracetie mean?
A. Clara means “bright and shiny” in Latin. Bracetie is a word made up to describe how the bracelet ties, i.e., connects to your phone.
Q. Does Clara fit me? Is Clara available in different sizes?
A. Clara comes in one standard size which is 60 x 50 x 13mm and weighs 40g. The inside circumference (opening for wrist / forearm) is 16.8cm (6 ½ inches).
Q. What material is Clara made of?
A. It is made of ABS resin frame embellished with genuine Swarovski crystals. Summer models have a chrome plated ABS resin frame.
Q. Is Clara compatible with my phone?
A. If your phone supports Bluetooth 2.0 or higher, yes. Most phones manufactured since ~2008 support this.
Q. How does Clara work?
A. Clara appears to your phone as a Bluetooth headset. Clara does not have a microphone nor speaker for voice conversation (like a Bluetooth headset), but is capable of receiving call notifications using Bluetooth HSP Head Set Protocol (Bluetooth 2.0 and higher).
Q. Does Clara notify incoming text messages or e-mails?
A. Only cell phone models which support text message notification with Bluetooth will notify incoming text messages. Clara does not provide e-mail notification nor notification for other events such as Facebook, Twitter, etc..
Q. How far can Clara be from my phone?
A. The typical range is up to ~5 meters. The walk away reminder on Clara will remind you that you are out of range.
Q. How long does the battery last?
A. A fully charged battery is designed to power Clara for 24~30 hours in normal use.
Q. Is the battery replaceable?
Q. How do I charge Clara?
A. Clara comes with a cable that can be connected to a standard powered USB port or USB charger for charging.
Q. Does Clara come with a USB charger? Can I order one with Clara?
A. No. Clara comes with a cable that can be connected to a standard powered USB port or USB charger for charging. You need to provide the USB port or USB charger.
Q. Is Clara available at a retail store?
A. Not yet. We are currently talking to several candidates. If you are a retailer interested in selling Clara, Please contact us.
Q. How can I order Clara?
A. YYou can order on the store page of website.
Q. How long does the shipment take?
A. You will receive within 5 or 10 days of ordering.
Q. During initial setup, instead of blue / red LED flashing, you experience LED/Beep/Vibration.
A. Clara is inadvertently turned on before the initial setup. Turn off Clara by pressing and holding the button for 5 seconds until the red LED flashes.
Q. Nothing happens when pressing the button on Clara.
A. Press harder on the button. If this does not work, make sure the battery is charged.
Q. LED/Beep/Vibration occurs even when there is no incoming call.
A. Clara’s battery may be low. Please charge the battery immediately.
Q. Clara does not give a notification even when there is an incoming call.
A. Potential reasons are: – Your cell phone may be in Airplane mode. – You may have attempted the initial setup with more than one cell phone. Clara will be paired with only one cell phone (the last one that was set up with.) – Your phone is paired with a Bluetooth headset. – Clara’s battery may be low. Please charge the battery immediately.
Q. Clara does not notify incoming text messages.
A. Cell phone models that do not support text message notification via Bluetooth will not notify.
Q. Does Clara come with the warranty?
A. Limited Warranty for 6 months covers the following.1. Clara does not work in normal operating conditions 2. Clara cannot be charged.The Warranty excludes failure due to water damage, heat damage, physical damage due to dropping/smashing/stepping on, etc, electrical surge, or any other damage caused by usage other than normal operating conditions.How to return for service.Please contact email@example.com or 604-984-7688 (Pacific Time 9:00-17:00)And return the unit together with the warranty card to the following address by mail or COD courierSMART LINKCOMM SOLUTIONS INC.1501 Frederick Rd. North Vancouver, BC V7K1J6You will receive a repaired unit or a replacement unit in about a week plus a 30-day natural energy booster as an apology gift. Please go here for more information regarding the supplements that could be included in your return.
Q. What is the return policy?
A. Money will be returned within 2 weeks of the purchase in the following cases.1. The model other than the one ordered was delivered.2. The product does not work or a crystal décor is missing.Please contact firstname.lastname@example.org or 604-984-7688 (Pacific Time 9:00-17:00)And return the unit together with the warranty card to the following address by mail or COD courierSMART LINKCOMM SOLUTIONS INC.1501 Frederick Rd. North Vancouver, BC V7K1J6Money (including the cost for the return) will be credited to your credit card you used for the purchase.